Privacy policy

1. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number

  • Account Details: Username, password (encrypted), service preferences

  • Payment Information: Credit card details (collected via secure third-party platform)

  • Appointment Information: Booking history, service type, staff preferences

  • Health & Wellness Information: Intake form responses, waiver acknowledgments

  • Marketing & Communication Preferences: Newsletter sign-ups, review responses

  • Website Interaction: Device/browser type, pages visited, UTM campaign tags, and referral sources (via Google Analytics)

2. How We Use Your Information

We use your information to:

  • Book and manage your appointments

  • Send confirmations, reminders, and follow-up messages

  • Process payments securely

  • Improve your service experience and personalize recommendations

  • Contact you about promotions, updates, or newsletters (if opted in)

  • Monitor QR code and link engagement for marketing analysis

3. How We Share Your Information

We do not sell your personal information. We may share data with:

  • Mindbody: For scheduling, account management, and secure payment processing

  • Google Analytics: To track how users find and use our website

  • Email & SMS Platforms: To send appointment reminders and optional marketing communications (e.g., Klaviyo, Twilio)

4. Cookies and Tracking

Our website uses cookies and UTM tags to improve performance and analyze user behavior. You may disable cookies in your browser settings.

5. Your Rights

You may:

  • Request a copy of your personal information

  • Ask us to correct or delete your information

  • Opt out of promotional emails at any time by clicking “Unsubscribe” at the bottom of our emails

To make a request, please contact us at hello@hydrolightlounge.com.

6. Data Security

We use secure third-party tools and platforms to manage and store your data. All payment data is encrypted and processed through Mindbody’s secure system.

7. Third-Party Links

Our website may contain links to other sites (e.g., Instagram, Facebook). We are not responsible for the privacy practices of those websites.

8. Policy Updates

We may update this Privacy Policy occasionally. The most recent version will always be posted on our website.

9. Contact Us

If you have any questions about this policy or how we handle your data, contact us at:

hello@hydrolightlounge.com
40 Tavernier Drive, Suite A, Ponte Vedra Beach, FL 32081